Frequently asked questions
We are selling at the online store, Eanbe Okinawa store, Tokyo store, and select shops in some areas.
Please check the link below for sales stores.
【Shop list】
https://eanbe.jp/pages/shoplist
Generally, we do not resell past products, but if we have leftover fabric, we may sell it in limited quantities. We may also sell it as a new variation, such as in a different color. We will keep you updated on resales and new products on our website and various social media platforms.
Click Here for details
We apologize for the inconvenience. We will respond immediately, so please contact us by filling out the necessary information on the inquiry page. Also, if there is any damage, please send us a photo showing the condition.
Contact form
About Refund policy is Here
By registering as a member, you can check your order history and delivery status.
In-stock items will be shipped within 4-6 days of payment. This differs for made-to-order products, so please check the product details for each order for details.
We cannot accept your request if it has already been shipped. Please check the delivery status on the member page and contact us.
If the order has already been shipped, we cannot process changes, so please contact the shipping company directly.
You can choose from the following payment methods:
・Credit card (VISA, Master, AMEX, JCB)
・Apple Pay
・Google Pay
・PayPay
・MerPay
・LINE Pay
・Paidy deferred payment
We apologize for the inconvenience, but we cannot specify the delivery date and time or the delivery company.
All international shipments are shipped via EMS, and usually ships within 5-7 business days. Shipping costs vary depending on the total amount of your order and the destination. For shipments to countries or regions other than Japan, customs duties and taxes may apply upon arrival of the merchandise. These charges are not included in the settlement amount on this site. We ask that customers pay separately when billed by the logistics company.
For direct inquiries, please contact us via our official Instagram account or through the contact form.
We will reply within the next business day.
※Business hours: Weekdays 1:00 PM – 9:00 PM
【Official Instagram Account】
https://www.instagram.com/eanbe_official/
【Contact Form】
https://eanbe.jp/en/pages/contact