[About the product] Where can I buy it?

It is sold at online stores and select shops in some areas. Please check the link below for sales stores.
[Handling stores]

[About the product] Can I try on the product?

You can only try it on at select shops that handle it or at pop-ups that are held irregularly.

[Products] What is the difference between stock sales and made-to-order sales?

[stock sales]
Items that do not have special instructions on the product page are in-stock items and will be shipped within 4-6 days after purchase.

[Made-to-order sales]
Products that are made-to-order will begin production after receiving an order, and will be delivered after completion. Therefore, it takes about 1 and a half to 2 months from the time of your order. Please check the detailed page of each product for the shipping time.

[About the product] I want to know the size of the Aloha shirt
The size is listed on the product detail page. Please check there.
[Products] Will there be resale of past products?

Basically, we do not resell past products. However, we may sell items in a hurry when we have surplus fabric, or we may sell new items such as different colors. In that case, we will inform you on HP, various SNS, LINE, etc.

[About the product] I want to return or exchange
Only items purchased in Japan and shipped to Japan will be accepted, Products purchased from the Eanbe online shop can be returned or exchanged for personal reasons within 14 days after confirmation of payment. *Regarding size exchange, if there is no stock, we will make a new one at a time after confirming the return, so it will take about 2 weeks to 1 month before shipping.

If you purchase from overseas, the rules are different. *Please Click here for information on international shipping.
[About the product] There was a defect in the product.

I am very sorry. We will respond immediately, so please contact us after specifying the necessary items from the inquiry page. Also, if there is any damage, please send us a photo showing the condition.

If you purchase from overseas, the rules are different. *Please Click here for information on international shipping.

[About orders] I want to check the order/delivery status

By registering as a member, you can check your order history and delivery status.
In-stock items will be shipped within 4-6 days after payment. For made-to-order products, it is different, so please check the product details of each order for details.

[Regarding orders] I want to change the shipping address

We cannot accept your request if it has already been shipped. Please contact us after checking the delivery status from the member page.
If your order has already been shipped, we cannot process changes, so please contact the shipping company directly.
If you purchased from overseas, please change the shipping address on buyee.

[Regarding orders] Can I get a receipt?

Receipts can be issued as PDF documents only for payment methods other than bank transfer. * We will send it in PDF format to your registered email address.
If you would like a receipt, please fill in the "Special notes to the store" on the order screen.
If you wish, please write the address and proviso in the remarks column. If there is no description, the name at the time of registration will be written as the address, and the proviso will be written as "as a gift".

[Payment] I want to know the payment method

You can choose from the following payment methods in japan.
・Credit card (VISA, Master, AMEX, JCB)
・Apple Pay
・Amazon Pay
・Google Pay
・Paidy deferred payment
-Bank transfer
- Convenience store payment (7-Eleven, Family Mart, Lawson, Ministop)
* Convenience store payments will incur a separate payment fee of 356 yen.

[Payment] Is it possible to change the payment method?

We are very sorry, but changes cannot be made after the purchase is completed.
Also, if you are using ShopPay and would like to choose a payment method other than a credit card, please click "Purchase as a guest" at the bottom of the order screen and select your preferred payment method.

[Delivery] How much is the shipping fee?

500 yen nationwide *Free shipping for purchases over 35,000 yen only for shipping within Japan
Click here for information on international shipping

[Delivery] When will stock items arrive?

Standard shipping for in-stock items will be shipped within 4-6 business days of your order.
However, if there is a notice of delay in shipping in advance, or if there are long holidays such as national holidays, Obon holidays, New Year's, etc., shipping delays may occur. note that.
If you have purchased an in-stock item and have not received a shipping completion email for more than 6 days, please contact us using the inquiry form.
*Shipping time may differ for each product. For details, please check the description on each product page.

[Delivery] When will the made-to-order products arrive?

Made-to-order products are made by craftsmen one by one after receiving an order, so it takes about 1.5 to 2 months from the time of purchase. For details, please check the estimated shipping date on each product page.

[Delivery] I did not receive the item.

When you are not at home, the driver of the transportation company will put an absence contact form in the post. Please contact the nearest shipping company office listed there.
In addition, the storage period of the luggage of the shipping company will be about 1 to 2 weeks (maximum). (This varies depending on the shipping company and sales office.) Please note that the package that has passed the storage period will be refused to be accepted and will be returned to our store, and the customer will be billed for the return shipping fee.

[Delivery] Is it possible to specify the date and time of delivery and the delivery company?

We are very sorry, but we are unable to specify the date and time of delivery or the delivery company.

[Delivery] Is it possible to ship overseas?

Currently, we generally do not ship oversea shipping for purchases made by accessing from within Japan. If it is unavoidable, individual consultation is possible, so please contact us directly.

When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 118 countries and regions, and low-cost shipping plans.

I didn't solve it so I asked directly

For direct questions, please contact us from the line official account or the inquiry form. We will get back to you within the next business day.
*Business hours: Weekdays 13:00-24:00 [LINE official account]
[Inquiry form]