FAQ

[About the product] Where can I buy it?

We sell at online stores and select shops in some regions. Please check the link below for sales stores.
[Handling store]
https://eanbe.jp/pages/shoplist

[About the product] Can you try it on?

You can try on only the select shops you handle or the pop -ups held irregularly.

[About the product] What is the difference between inventory sales and order sales?

[Inventory sales]
Products that do not have any special items on the product page will be stocked items and will be shipped within 4 to 6 days after purchase.
[Made -to -order sales]
Made -to -order products will be delivered after receiving your order and will be delivered after completion. Therefore, it has been about one and a half to two months from your order. Please check the details page of each product for shipping time.

[About the product] I want to know the size of the Aloha shirt

Here is the size table of the Aloha shirt.
[Short -sleeved aloha] * Products in 2023
■ XS size Length 68cm Width 62cm Shoulder width 50cm Sleeve length 26cm
■ S size length 72cm Width 64cm Shoulder width 52cm Sleeve length 26.5cm
■ M size length 75cm Width 66cm Shoulder width 54cm Sleeve length 27cm
■ L size length 78cm Width 68cm Shoulder width 56cm Sleeve length 27.5cm
■ XL size Length 81cm Width 70cm Shoulder width 58cm Sleeve length 28cm
[Long -sleeved Aloha] * Products from 2022
■ XS size Length 68cm Width 56cm Shoulder width 45cm Sleeve length 60.5cm
■ S size length 72cm Width 58.5cm Shoulder width 48cm Sleeve length 61.5cm
■ M size length 75cm Width 60cm Shoulder width 49cm Sleeve length 62.5cm
■ L size length 78cm Width 61.5cm Shoulder width 50cm Sleeve length 63.5cm
■ XL size Length 81cm Width 63cm Shoulder width 51cm Sleeve length 64cm
[Long -sleeved Aloha] * Products up to 2021
■ XS size Length 68cm Width 56cm Shoulder width 45cm Sleeve length 62cm
■ S size length 72cm Width 58.5cm Shoulder width 48cm Sleeve length 63cm
■ M size length 75cm Width 60cm Shoulder width 49cm Sleeve length 64cm
■ L size length 78cm Width 61.5cm Shoulder width 50cm Sleeve length 65cm
■ XL size Length 81cm Width 63cm Shoulder width 51cm Sleeve length 65.5cm
* Because there are individual differences depending on the body type and how to wear it, we cannot confidently answer the question "How many sizes should I wear?"
Please check the size of your clothes and the above size table before purchasing. For reference, I will describe the size that the staff usually wears.
[Staff wear size]
164cm = M size wear 176cm = L size wear 180cm = XL size wear

[About the product] Is there any resale of past products?

Basically, we do not resell past products. However, when there is a lot of fabric, it may be sold in a hurry, or new products such as different colors may be sold. In that case, we will inform you on HP, various SNS, LINE, etc.

[About the product] I want to return and exchange

Products purchased at EANBE online shop will accept returns and exchanges for your convenience only within 14 days after payment is confirmed.
Please note that in the following cases, it will not be eligible for returned goods and size exchange.
・ When the size is fixed and processed
・ When washing and cleaning
・ When something different from the purchased product arrives
・ If the product is damaged, dirty, discolored, discolored, molded, and other damage caused by the way to try on the customer or the storage period during the fitting period.
・ When all items have accessories (such as guarantee/storage bags), all are not available.
* Regarding the exchange, if there is no product (size) of the customer's desired product (size), it will be returned.
[About shipping costs when returned and exchanged]

・ We will bear it.

・ All costs for delivery will be borne by the customer.
* Delivery size is 80 size.
Applications for return exchange About returned goods / size exchangePlease check.

[About the product] There was a defect in the product

I'm very sorry. We will respond immediately, so please contact us after specifying the necessary information from the inquiry page. Also, if there is any damage, please send a photo that shows the situation.
Details regarding return exchange About returned goods / size exchangePlease check.

[Order] I want to check the order/delivery status

You can check your order history and delivery status by registering as a member.
Inventory sale products will be shipped within 4 to 6 days from payment. For more information, please check the details of each order, as the product is made to order.

[Order] I want to change the delivery address

If you have already shipped it, you will not be able to accept your request. Please contact us after confirming the delivery status from the membership page.
If you have already shipped, you will not be able to change the change, so please contact the delivery company directly.

[About order] Can you get a receipt?

The receipt can be issued by PDF documents only in the case of payment methods other than bank transfer. * We will send it to the registered e -mail address in PDF format.
If you wish to receive a receipt, please fill in the "Special Note on the Store" on the order screen.
If you wish, please enter the address and the book in the remarks column. If not, write the name at the time of registration in the address, and in the book, "as a product fee".

[About payment] I want to know how to pay

You can choose from the following methods.
・ Credit card (VISA, Master, AMEX, JCB)
・ Apple Pay
・ Amazon Pay
・ Google Pay
・ PayPay
・ MERPay
・ LINEPAY
・ Paidy post -payment settlement
-Bank transfer
-Convenience store payment (Seven -Eleven, FamilyMart, Lawson, Ministop)
* Convenience store payments will be charged separately 356 yen.

[Payment] Is it possible to change the payment method?

I'm sorry, but you can't change it after the purchase is completed.
Also, if you are using SHOPPAY and want to choose a payment method other than a credit card, please click "Purchase as a guest" at the bottom of your order screen and select the desired payment method.

[Delivery] How much is the shipping cost?

It is 500 yen nationwide.
* Only for domestic shipping, those who purchase over 35,000 yen will be free shipping.

[About delivery] When will the stock sold?

In the case of normal delivery of stock sold products, we will ship within 4 to 6 business days from your order.
However, if there is an announcement of the delay of shipping in advance, if there is a long -term holiday due to the national holiday, the Bon holiday, the New Year, etc., there may be delays in delivery. note that.
If you are purchasing inventory sale and do not receive emails that have been delivered for 6 days or more, please contact us from the inquiry form.
* The shipping time may differ for each product. For details, please check the description of each product page.

[About delivery] When will the order -produced product come?

Since the ordered product is made by craftsmen by hand after receiving the order, it has been about one and a half months to two months since the purchase. For details, please check the scheduled shipping date of each product page.

[Delivery] I couldn't receive the product

If you are absent, the driver of the shipping company will put a contact form in the post. Please contact the nearby shipping company sales office described there.
In addition, the luggage storage period of the shipping company is about 1 week to two weeks (the longest). (Depending on the shipping company and sales office.) Please note that luggage after the storage period will be declined and will be returned to our shop, and the return shipping fee will be charged to the customer.

[About delivery] Is it possible to specify the date and time of the delivery or the contractor?

We are sorry, but we do not accept the date and time of the delivery date and the specification of the delivery company.

[Delivery] Is it possible to deliver overseas?

Currently, we do not deliver overseas. If you do, you can consult individually, so please contact us directly.

Asked directly because it did not solve it

For direct questions, please contact us from the LINE official account or the inquiry form. We will reply within the next business day.
* Business hours: Weekdays from 13:00 to 24:00
[LINE official account]
https://lin.ee/iXHZe76
[Inquiry form]
https://eanbe.jp/pages/contact