About returns and size exchanges
Items purchased from the Eanbe online shop will be returned or exchanged at your convenience within 14 days after payment is confirmed.
However, please note that in the following cases, returns and size exchanges will not be applicable.
・ When the size is resized or processed ・ When a product different from the purchased product arrives ・ The product is damaged, dirty, stained, discolored, discolored, or otherwise caused by the customer's fitting or storage method during the fitting period. When damage occurs.
・ If you do not have all the accessories (guarantee / storage bag, etc.).
* Regarding exchange, if the customer's desired product is not available, we will accept the return.
* For returns, the return shipping fee is 500 yen + tax. Will be deducted and refunded.
Flow of returns and exchanges
1. Please apply from the application form.
Click here for inquiry page
Please fill in the following items on the application form.
[Purchased product name]
[Your phone number]
[Would you like to return or exchange]
* If you wish to exchange, please let us know the product name and size.
[Reason for return / exchange]
2. Based on the content confirmed by us, we will share the shipping address and delivery method of the product after confirming whether it is eligible for return or exchange.
3. Confirmation of the product We will confirm the returned product, and if there is no problem, we will refund or exchange the size.