About returns and size exchanges

About Returns and Size Exchanges

Products purchased at the Eanbe online shop can be returned or exchanged for your convenience within 14 days after payment confirmation.

Cases Not Eligible for Returns or Size Exchanges:

• When the size has been customized or altered.
• After the item has been washed or cleaned.
• If the received product is different from the one ordered.
• If the product is damaged, stained, discolored, or molded due to improper use or storage during the fitting period.
• If accessories (e.g., guarantees, storage bags) are missing.

Note: For size exchanges, if the desired product or size is unavailable, we will offer a return instead.

Shipping Costs for Returns and Exchanges

If the product is defective:

• Shipping costs will be covered by us.

For returns or exchanges due to customer preferences:

• All shipping costs will be borne by the customer.
• The shipping size is 80 (based on standard size guidelines).

Process for Returns and Exchanges

1. Submit a Request
   Please contact us using the inquiry form.
   Click here

   Fill out the following details in the application form:

   • Product name
   • Your name
   • Address
   • Phone number
   • Whether it’s a return or exchange request
     (For exchanges, specify the product name and desired size.)
   • Reason for the return or exchange
     
     

2. Review by Eanbe
   We will review your request to determine eligibility for a return or exchange. Once confirmed, we will provide you with the return address and shipping instructions.

3. Product Inspection
   Upon receiving the returned product, we will inspect it. If no issues are found, we will process a refund or size exchange accordingly.