Before purchase

For Purchasing and shipping from outside Japan

We always strive to improve customer purchasing conveniency, therefore we introduce you the "Buyee Connect", a platform that connect overseas customers to access our services.

When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 118 countries and regions, and low-cost shipping plans.

Please check the details below. 

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[Payment methods]

Paypal, VISA, Mastercard, JCB, Alipay, UnionPay

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[Customer services (email / chat)]

Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian

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[Cost]

Addition to the product price and domestic shipping fee, a proxy fee of 300 yen (per order) to Buyee and international shipping fees (Buyee offers multiple options) are required.

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[International shipping]

118 countries / regions Asia India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos North America / Central America USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico Oceania Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG Middle East United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan Europe Iceland, Ireland, Azerbaijan, Andre, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Lichtenstein, Lithuania, Romania, Luxembourg, Russia South America / Africa Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Giana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion

To learn more, please click here.

 

For Purchasing and Shipping within Japan

If you would like to register as a member (free of charge), please follow the procedures on the "Create Account" page . When you register as a member, you can check your order history and store information necessary for purchases, such as your address and name. * Please register with the email address you use when ordering.

You can also check your order history and delivery status on LINE by linking your LINE official account after creating an account.

After adding a friend, tap the "Purchase history/delivery status" menu and enter the member information to complete the cooperation.

[Product selection]

On the product details page, select the size and quantity, click the "Add to Cart" button, and proceed to payment. It will be automatically removed from the cart after a certain amount of time has passed since it was added to the cart.

[Login]

If you are a member and want to place an order, please log in to your account. Please enter your registered email address and password.

[Product price and payment]

Please pay the total price (including consumption tax) and shipping fee displayed on each item. For international orders, an international-specific cart will be displayed.The payment method is as follows.

<List of payment methods>
・Credit card (VISA, Master, AMEX, JCB)
・Apple Pay
・Amazon Pay
・Google Pay
・PayPay
・MerPay
・LINEPay
・Paidy deferred payment ※ Click here for payment in installments
-Bank transfer
- Convenience store payment (7-Eleven, Family Mart, Lawson, Ministop)
* Convenience store payments will incur a separate payment fee of 356 yen.

[About shipping cost]

Nationwide 500 yen in Japan *Free shipping for purchases of 35,000 yen or more within Japan only

International shipments will be charged at the shipping rates shown in the international-only cart.

[About product delivery]

There are two types of products: "stock items" and "made-to-order items". Please note that it takes about 2 months for made-to-order items to be shipped, be sure to check the shipping time on the product detail page before purchasing.

<About in-stock items>
Standard shipping for in-stock items will be shipped within 4-6 days of your order.

However, if there is a notice of delay in shipping in advance, or if there are long holidays such as national holidays, Obon holidays, New Year's, etc., shipping delays may occur. note that.

If you have purchased an in-stock product and have not received an email confirming shipment for 6 days or more, please state your order number and contact us via contact form , or DM on Instagram. .

 *Shipping time may differ for each product. For details, please check the <delivery time> on each product page.

< About made-to-order products>
Made-to-order products are made by craftsmen one by one after receiving an order, so it takes about 1.5 to 2 months from the time of purchase. For details, please check the <delivery time> on each product page.

[Handling when the customer is absent]

If you are absent, you will receive a notice of absence from the delivery company. Please adjust the desired delivery date during the re-delivery period and receive the product. If we are unable to reach you at the contact information listed in the absence notice, or if the address is incorrect, the product will be automatically returned to us. We will process the returned product at our discretion.

[About exchanges and returns]

Products purchased from the Eanbe online shop can be returned or exchanged for personal reasons within 14 days after the product arrives. Click here for details

[Handling of Aloha shirts]

Aloha shirt fabric is a specially processed product. It is not permanent, and it is easy to fall off when it is rubbed or rubbed, and it becomes a little thinner by washing with water and cleaning repeatedly. Please be careful of the following points when handling.

・Do not rub excessively with your bag when wearing.
・When washing with water or cleaning, please check the handling picture display.

Click here for care

[want to make a direct inquiry]

For direct questions, please contact us from the line official account or the contact form. We will get back to you within the next business day.
*Business hours: Weekdays 13:00-24:00

■ LINE Official Account (application for Japanese)
https://lin.ee/iXHZe76

■ CONTACT FORM
https://eanbe.jp/en/pages/contact